Privacy Policy

Last updated April 19, 2024

This privacy notice for Ridgeline Building Co. (“we,” “us,” or “our”) describes how and why we might collect, store, use, and share (“process”) your information when you use our services, such as when you:

Visit our website at https://ridgelinebuilding.com.au/ or any website of ours that links to this privacy notice.
Engage with us in other related ways, including sales, marketing, or events.

Questions or concerns? This privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us using this form.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide us when you register on the services, express an interest in obtaining information about us or our products and services when you participate in activities on the services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal information we collect may include the following:

Names
Email addresses

Sensitive Information. We do not process sensitive information.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information—such as your Internet Protocol (IP) address and browser and device characteristics—is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical details.

This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this data may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and mobile carrier, operating system, and system configuration information.
Location Data. We collect location data, such as information about your device’s location, which can be precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by turning off the location setting on your device. However, if you opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

We may collect limited data from public databases, marketing partners, and outside sources.

To enhance our ability to provide relevant marketing offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles for targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our services, communicate with you for security and fraud prevention, and comply with the law. And also, process for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate services to the user, we may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To enable user-to-user communications. We may process your information if you use any of our offerings to communicate with another user.
To request feedback. We may process your information when necessary to request feedback and contact you about using our Services.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
We aim to evaluate and improve our services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine our promotional campaigns’ effectiveness, and evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to understand better how they are being used so we can improve them.
To comply with our legal obligations. We may process your information to respond to legal requests and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations described in this section with the following third parties. We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the services, visit https://tools.google.com/dlpage/gaoptout. For more information on Google’s privacy practices, please visit the Google Privacy & Terms page.
When we use Google Maps Platform APIs. We may share your information with certain APIs (e.g., Google Maps API, Places API).

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Our Cookie Notice provides specific information about how we use such technologies and how you can refuse certain cookies.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than when users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18.

We do not knowingly solicit data from or market to children under 18. By using the services, you represent that you are at least 18 or the parent or guardian of such a minor and consent to such minor dependent’s use of the services. Suppose we learn that personal information from users under 18 has been collected.

In that case, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we may have collected from children under the age of 18, please get in touch with us at info@ridgelinebuilding.com.au.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account anytime.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied, depending on the applicable law, you have the right to withdraw your consent at any time.

You can withdraw your consent at any time by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete it and the information in it from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. However, you can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, email us at info@ridgelinebuilding.com.au.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized at this stage.

As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. Suppose a standard for online tracking is adopted that we must follow in the future. We will inform you about that practice in a revised version of this privacy notice.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

You may have additional rights based on the country in which you reside.

Australia

We collect and process your personal information under the obligations and conditions of Australia’s Privacy Act 1988 (Privacy Act).

This privacy notice satisfies the notice requirements defined in the Privacy Act, in particular: what personal information we collect from you, from which sources, for which purposes, and who else receives your personal information.

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:

Offer you the products or services that you want
Respond to or help with your requests.
Manage your account with us.
Confirm your identity and protect your account.

You have the right to request access to or correction of your personal information at any time. You can make such a request by contacting us using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”

If you believe we are unlawfully processing your personal information. In that case, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice to comply with relevant laws.

We may update this privacy notice from time to time. If we make material changes, the updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. In that case, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@ridgelinebuilding.com.au or contact us by post at:

Ridgeline Building Co.
18 Jubilee Ave Gerringong NSW 2534
Australia

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to, change, or delete the personal information we collect from you. To request to review, update, or delete your personal information, please visit info@ridgelinebuilding.com.au.